Meet the Team

Getting Hired

Wondering what it takes to make it in the Real Estate industry­ Here at CENTURY 21, we believe that it's more than personality. The team you join is often the biggest factor in your odds for success in today's Real Estate Market. As the largest CENTURY 21 franchise in the Northwest, CENTURY 21 North Homes provides all the tools and systems you need to learn and grow your business.

Call Shauna Hawthorne today to schedule a personal one-on-one interview with a Branch Manager at an office near you:


Meet the Leadership Team

Ed Heidel
Designated Broker & Owner

Ed Heidel, a lifelong resident of the Puget Sound area, entered the real estate industry in March of 1968, after serving in the US Army Security Agency and a brief time in the grocery business. He has owned the company now known as Century21 North Homes Realty, Inc. since November 1973, expanding it's territory to include the entire Puget Sound area, Alaska and Portland / Central Oregon. A licensed real estate instructor, he has trained many hundreds of real estate professionals in Washington.



Michael Killmer
Managing Partner

Michael Killmer and his wife Michelle have lived and worked in the Edmonds area for over 25 years. He loves his community and has raised his family in the Mukilteo School District. Michael has had a very successful real estate career since 1997. He was the #1 agent in the Northwest Region for Century 21 for the most homes sold in 2013. Michael has a wealth of knowledge in real estate from commercial to relocation and REO properties and he is a licensed real estate instructor. Michael took over the Mill Creek office in 2014 and by 2015 had increased the office production by 1136%. Michael is now the Managing Partner for the firm and is looking forward to the future growth by coaching and mentoring his brokers to higher production levels while they maintain a health work/life balance. 


Shauna Hawthorne
Director of Career Development          School Administrator|Managing Broker

Shauna Hawthorne has over a decade of real estate sales experience, has been a top listing agents for the company, and for the past several years she has been on the North Homes Leadership Team. As the Director of Career Development and School Administrator, Shauna shares her passion of real estate to help others looking to start their dream career. She is an approved real estate instructor and enjoys coaching others in professional development. Shauna has a love for the outdoors enjoying white water kayaking, skiing, camping and travel with her daughter and husband. ­­­


Rosie Saunders
Managing Broker -­
Director of Relocation

Rosie Saunders, originally from Italy, has been a Seattle resident since 1995.Her extensive background in customer service comes from her time in the luxury hotels industry while her relocation experience derives from Corporate relocation management and Affinity real estate programs assistance.

As our Relocation Director, Rosie assists corporate employers and mobility companies with their home marketing programs, supports our brokerage and its associates by receiving and managing relocation requests and by providing ongoing training to our certified agent so that our Clients’ standards of excellent customer service are met.Rosie travels nationwide representing C21NHR and promoting our company and our agents to other high levels mobility companies around the country.


Ken Metzger
Director Property Management

Ken Metzger-I have been licensed as a real estate agent since June 1994. I earned a broker license in 2001. I began my career in the CENTURY 21 system and joined CENTURY 21 North Homes in September 2005. In July 2006 I was asked to be Director of the Property Management division and have been director since. I find it a rewarding job with plenty of challenges. I am also a licensed Washington State Instructor and hold classes on property management, tenant and owner relations and Fair Housing as it pertains to property management.


Jim Conlan
Managing Broker - Seattle 
11330 Roosevelt Way NE

Jim Conlan is a native Seattleite and a graduate of the University of Washington. After working for 5 years for the Seattle School District Jim started his Real Estate career in 1980. Jim has managed the Century 21 office in North Seattle since 1988 which has won numerous awards for both Sales Production and Quality Service. Jim is also a licensed real estate instructor and has taught both pre-license and post license training classes, training hundreds of new agents over the years. On a personal level Jim is married with 3 daughters, 2 grandchildren, and loves the abundance of outdoor activities available here in the Pacific Northwest.


Kathi Krogh
Managing Broker - Mount Vernon 
526 E. College Way 

Kathi Krogh has more than 15 years experience in the real estate business, She is an experienced, conscientious and dependable real estate managing broker who enjoys coaching new and experienced agents to becoming successful. She also enjoys assisting buyers, and sellers in meeting their real estate needs.


Patrick Johnson
Managing Broker - Lynnwood 
1133 164th st SW #102 

Patrick Johnson joined CENTURY 21 North Homes Realty in 2005 and brings an award winning sales and customer service experience to a team of 40 brokers.  Patrick has achieved a Centurion level production in the CENTURY 21 system and brings executive level leadership experience to a team of highly productive Agents.  His expertise in top of the line customer service, sales and marketing, relationship building, and customer acquisition will help you take your business to a high level of success.  


Terri Mann
Managing Broker - Tacoma
4424 6th Ave 

Terri Mann started her Real Estate Career in 1983.  She remembers how excited she was to begin her career and how the sky was the limit!  "I loved the fact that there were no limits on what I could create and how much money I could earn, PLUS have the flexibility to run my business and schedule my appointments around my family life which was of upmost importance to me."  I dreamed I would one day own my own company, which I achieved.  I opened TL Mann Properties in 1996 and it has been running ever since. I hold a Managing Broker's License in Washington and A Principle Broker's license in Oregon.  I believe in the American dream and I love helping Buyer's and Seller's.  I have met so many exceptional people over the years.  Many are still life long friends. I love to help new licensees as well as experienced Broker's achieve their dreams! And I think what I love the best is the wonderful group of people I work with at Century 21, North Homes Realty.  There is such a vast base of knowledge and everyone is more that willing to help each other out.


Linda Wilczak
Managing Broker - Everett
10025 19th Ave Se, Ste 102 

Linda Wilczak has both a background in Real Estate and Hospitality.  Linda brings almost 20 years of customer service experience and sales to Century 21 North Homes Realty.  Originally a broker since 1997 in New Hampshire, Linda has been in Western Washington for over 7 years and remains in awe of the physical beauty of Washington state as well as the friendliness and diversity of its residents.

For Linda, there is no better feeling than helping buyers and sellers make into reality what they have dreamed of for their future. As a managing broker, it is Linda's goal to coach new agents to achieve high levels of customer service and expertise, as well as to help seasoned agents to experience new levels of success in their career. 

Linda enjoys hiking, cycling and photography, which she feels our beautiful state gives her plenty of opportunity to do!


Toren Heald
Managing Broker - Snohomish
722 Ave D 

Toren Heald- is a born and raised Washingtonian and Navy Veteran.  He has been a licensed Real Estate Broker since 2002.  His first year in the real estate business, Toren was Rookie of the year out of six offices, top sales agent, listing agent of the year and has been a top performer ever since.  Throughout his career he has been an active community leader by volunteering his time on the Chamber of Commerce’s board of directors. He joined the Century 21, North Homes family in 2017 where he became a licensed real estate instructor and teaches dozens of new agents a year along with managing our Snohomish branch office.  On his off times he enjoys spending time with his family and friends doing many outdoor activities, such as sailing, skiing, hiking and biking


Mary Hughes
Director of Mergers & Acquisitions
13322 Hwy 99 S #201

Mary Hughes-I decided real estate was for me for two basic reasons. The first is I wanted a commission based sales job. I wanted no limit to the amount of money I could earn. Second, I wanted to have a business where you did not have to pay for inventory before you sold it. I had experienced that in my previous retail/wholesale career and I got badly burned. Real estate was a very good fit. I obtained my real estate license in 1979. I have made it through all kinds of ups and downs in the economy and home sales market.

I joined the Century 21 System in 1990; which was the smartest career move I ever made. Century 21 provides the very best systems, tools, and technology in the industry.. One of the most rewarding things in the business is when a brand new recruit sells their first home to an excited family. Between the support provided by the corporation and Century 21 North Homes, I believe I'm in the very best real estate organization. It's a job I can be passionate about.